Terms and Conditions


1 – These terms

These are the terms and conditions on which we supply your report to you. Please read these terms carefully before you submit your profile form to us. These terms tell you who we are, how we will provide a report to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2 – Information about us and how to contact us

Who we are. We are Appli Education Limited, a company registered in England and Wales. Our company registration number is 12092679 and our office is located at 3-5 Hythe Bridge Street, Oxford, OX1 2EW.

How to contact us. You can contact us by writing to us at info@appli.co.uk.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you using the contact details you provided in your profile form.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3 – Our contract with you

How we will accept your order. Our acceptance of your order will take place following an initial screening by us to determine your suitability, and then the submission of your completed profile form. We will review your completed profile form and then either accept your order by sending you an acknowledgment email confirming acceptance, at which point a contract will come into existence between you and us, or send you an email stating that we are unable to provide you with a report.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you. This might be because we do not currently cover your chosen university subject, because based on your profile form you are unlikely to make a successful application, because you have come to us too early before you apply for university or due to missing or incomplete information in your profile form.

Your profile number. We will assign a profile number to your order and tell you what it is when we accept your order. It will help us if you can tell us the profile number whenever you contact us about your order.

4 – Your report

We will make your initial report available to you within 5 working days of our acceptance of your profile form by sending your report in pdf form to the email address you have provided in your profile form. We will also post your initial report to the address which you have provided in your profile form.

How. Our reports are generated based on the information you provide to us. You are responsible for ensuring that all information provided by you in your profile form and any subsequent updates is correct and comprehensive.

Personal use. The report generated by us is provided for your personal use. You must not distribute, sell, publish or otherwise make a profit or income from your report.

Delayed delivery. We are not responsible for delays outside our control. If the supply of your report is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any report you have paid for but not received.

Reports may vary. An example report is available on our website. The example report is for illustrative purposes only. Although we have made every effort to display the colours and images accurately in our example report, we cannot guarantee that a device’s display of the colours, images or font accurately reflects the appearance of your report. Your report may vary slightly from those images, and its contents will differ from the example report to reflect your choice of subject and the other information provided on your profile form.

5 – Price and Payment

The price of our reports (which includes VAT) will be the price indicated on our website at the time you submitted your profile form. We require you to pay for your report in full before we provide your report. We accept payment using most major credit and debit cards. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

6 – Updates

The price of your report includes any updates to your profile which you may wish to make in the 12 calendar month period following our receipt of your profile form. This twelve month period is your Subscription Period.  During your Subscription Period you may contact us by email to update your profile, and we will provide you with an updated pdf version of your report.

7 – Our right to make changes

Minor changes. We may make changes to these terms or the services provided by us. We can make minor changes at any time to reflect changes in relevant law and regulatory requirements, or to implement minor technical adjustments and improvements. If we do so, we will make the updated version of our terms available on our website. These changes will not affect your use of the report and we will ensure that the content of your report matches the description that we provided to you before you purchased it.

Significant changes. Where we make more significant changes to our services, and you are a current user of our services, we will either make you aware of these changes by email or tell you about them when you next use our services. By continuing to use our services, you will be deemed to have agreed to our revised terms. If you don’t want these revised terms to apply to your use of the service, you will need to terminate our contract with you (please see Termination below).

8 – Your rights to cancel your order

Payments not refundable. Generally, payments for reports are not refundable, as your report is prepared on an individually bespoke and customised basis for you at the time of your order. This means that the supply of your report falls within the exemption to the right to cancel as defined in s28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, there are some situations where you may be able to obtain a refund, and these are listed below.

Problems with your report. You may have a right to end your contract with us if the report provided to you is faulty, or does not match the description provided on our website, or if we have failed to perform any of our obligations. If you wish to end your contract with us you should contact us as soon as possible to inform us that you wish to cancel the contract.

Your right to change your mind In some circumstances you may end your contract with us, and receive a refund, prior to your receipt of your report. If you have not received your report and wish to cancel your order, you should contact us as soon as possible to inform us that you wish to cancel the contract. Provided that we have not sent your report to you by post or email, or generated your report ready to send to you, the contract will end immediately and we will refund any sums paid by you for your report.

Money-back guarantee. We offer a money-back guarantee in relation to our reports. In the event that you purchase a report from us, apply for the subject set out in your report and subsequently fail to receive any offers from the universities detailed in your report in the 12 month period following your initial report, then we will refund the payment received by us in respect of your report. This money-back guarantee does not affect your legal rights as a consumer in relation to faulty or misdescribed products. This money-back guarantee only applies to reports purchased via the Appli website, not via any partners or other resellers.

9 – Termination

Tell us you want to end the contract. To end the contract with us, please email us at info@appli.co.uk. Please quote your profile number, name and email address.

Refunds. If you are due a refund in accordance with these terms (including as part of our Money-back guarantee) then we will refund you the price you paid for your report by the method you used for payment. We will make any refunds due to you as soon as possible, and will endeavour to process your refund within 28 days of your written request.

10 – Our rights to end the contract

We may end the contract at any time if you use our website in a manner which is inconsistent with these terms, or you do not make a payment to us when it is due, or you do not provide us with information which is necessary for us to provide your report.

11 – Problems and complaints

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@appli.co.uk.

Summary of your legal rights. We are under a legal duty to supply a report which is in conformity with these terms. In addition, the Consumer Rights Act 2015 says your report must be as described, fit for purpose and of satisfactory quality. If the report provided by us is faulty, you are entitled to require us to provide a replacement report. If we are unable to provide you with a reasonably satisfactory report within a reasonable time of having received your request, you may be able to get some of your money back. This represents a summary of your key legal rights, which are subject to certain exceptions. In you are a consumer located in the United Kingdom, then for detailed information on your rights as a consumer please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

12 – Our liability

Our website. We provide our website, appli.co.uk, on an “as is” basis and make no representation as to the quality, completeness or accuracy of any content made available on our website. By using our website you agree to comply with these terms.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the report provided by us including the right to receive a report which is: as described and matches any example report seen or examined by you; of satisfactory quality; and supplied with reasonable skill and care.

We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You must not, without our prior written consent, distribute, sell, publish or otherwise make a profit or income from any of the information we make available to you.

13 – Your personal information

We need to collect personal information about you in order to provide you with your report. We will do this through our screening process, and also by using the information in your profile form. Our privacy policy has details of what information we collect, what we do with it, how long we retain it and your rights in relation to your data. Our privacy policy is available here www.appli.co.uk/privacy-policy and you should make sure that you have read it carefully.

14 – Other important terms

Intellectual Property We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties. All such rights are reserved. You may print off a copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms and conditions are governed by English law and shall be subject to the jurisdiction of the courts of England and Wales.

Date of publication: July 2020